Terms of Use and Privacy

One of Alloprof’s priorities is maintaining the confidentiality of communications with users and the security of any information collected through the use of its services. Alloprof is committed to respecting the privacy of its users and protecting their personal information. Any personal data or information that Alloprof collects is kept solely by Alloprof and used only to optimize or improve its services and promotional activities. Please read the following to learn more about what information Alloprof collects and how it is used.

Last update: November 25, 2024

One of Alloprof’s priorities is maintaining the confidentiality of communications with users and the security of any information collected through the use of its services. Alloprof is committed to respecting the privacy of its users and protecting their personal information. With the exception of the cases described below or provided for by law, any personal data or information collected by Alloprof is kept and accessed solely by Alloprof and is used solely for the purpose of offering, optimizing, or improving its services or promotional activities.

This Privacy Policy has been produced to comply with the laws of Quebec and Canada, namely Quebec’s Act respecting the protection of personal information in the private sector and Canada’s Personal Information Protection and Electronic Documents Act.

Alloprof has designated a privacy officer responsible for overseeing the organization’s compliance with this Policy and applicable privacy laws. If you have any questions about Alloprof's Privacy Policy or practices, you may contact us:
 
By email: protection_renseignements@alloprof.qc.ca
 
By post:
Privacy officer
Alloprof
905 De Lorimier Avenue
Montreal, Quebec
H2K 3V9
Please read the following to learn more about what information Alloprof collects and how it is used.

In order to provide quality and professional education services, in accordance with its mission and in a safe virtual community, Alloprof collects the following personal information when users create an account, use the phone, text, or chat services, and when they sign up for the newsletter:

To secure the user’s account and ensure compliance with our Terms of Use

• User’s email address
• Password

To personalize the use and promotion of our help services

• Type of user: Are you a student, parent, or teacher/education professional?
• Student’s grade level

To ensure that interactions with teachers are exclusive to Quebec residents

• User’s province of residence

To secure phone and text conversations with teachers through automated callbacks, and to communicate with users (e.g., to provide an assistance follow-up or ensure quality service).

• User’s phone number

To monitor the quality of service and train staff

• Phone, text, and chat conversations between our teachers and users

To send our newsletter to subscribers and to notify winning contest participants

• User’s email address

To improve our services and deepen our knowledge of education sciences

• Any personal and non-personal data collected by Alloprof may be used for analysis, research, and development purposes within the legal, ethical, and operational framework described below.

To assess candidates for positions at Alloprof 

• When hiring teachers and employees, we may request contact details, resumes, background checks, proof of employment experience, and any other information necessary to the selection process. 

Non-personal data collected via our online services

Alloprof collects data on user behaviour on its platforms for the purpose of analysis, optimization, and service improvement. This includes information regarding a user’s operating system, the device they use, their internet provider, the duration of their sessions, and their interactions with the various components of the Alloprof platforms. None of this information can be used to identify the user.

Alloprof reserves the right to use cookies to optimize and improve its services and promotional activities. Cookies may originate from third-party suppliers of Alloprof, such as, but not limited to: Google, Meta, or YouTube. Cookies transmit non-personal data (i.e., they are not associated with the user’s personal information).

If you use Alloprof’s services while logged in to your user account, your activity and the personal information you’ve provided may be linked and saved. This practice is used solely for research, analysis, and service improvement.

Third-party suppliers may use cookies to show advertisements that are relevant and targeted to the interests of visitors to our online services.

When personal or non-personal data is transferred to third parties

Alloprof does not sell any of the user data it collects.

• Alloprof will transfer information to the authorities when required by law, namely, to prevent an act of violence if there is reasonable cause to believe that there is an imminent threat of death or serious bodily harm to an identifiable person or group of persons, or if the life, health, or safety of the person or persons concerned is at risk.
• Alloprof contributes to academic research and reserves the right, for this purpose and within the strict framework of studies subject to an ethical certification duly adopted by competent academic authorities, to grant access to its data to researchers subject to this ethical certification.
• Alloprof reserves the right to transfer user data to suppliers who contribute to the improvement or development of our services. These suppliers offer services in various categories, such as server hosting, software engineering, and marketing. Alloprof ensures beforehand and throughout the data life cycle that the security measures and protocols required by law and outlined in its own organizational guidelines are put in place.

User responsibility

On certain Alloprof platforms, such as the Help Zone, users can disclose personal information that is visible to other users. In its Terms of Use, Alloprof expressly prohibits the disclosure of information that could be used to identify or contact a user outside of its platforms. Users are solely responsible for non-compliance with the Terms of Use of Alloprof services. Alloprof reserves the right to ban from its platforms any user who fails to respect its Terms of Use. Furthermore, users are aware that while Alloprof closely monitors conversations on its platforms, it may take some time before personal information they’ve made visible to other users is deleted. The user or the legal guardian responsible for the user is solely responsible for the consequences of non-compliance with the Terms of Use of Alloprof services.

Collecting additional personal information

Alloprof reserves the right, in the course of its activities, to request additional information from its users. This information is used solely for the purpose of optimizing, improving, or promoting its services and is not shared with the public or any third party, unless the user or the user’s legal guardian is expressly informed otherwise. Additional information may include, but is not limited to, the following:

• Where users first heard about Alloprof’s services
• The main language they speak at home
• Whether they received a code as part of an Alloprof promotion
• Whether they live with a school-aged sibling

The user is always informed that these questions are voluntary, and that whether or not they complete the questionnaire will not affect their right or ability to access Alloprof’s services.

Exceptionally, if we have reason to believe that a person's life or development is in imminent danger, your personal information may be used to send help (we cannot guarantee that the call for help will work).

 
Links to external sites (hyperlinks)

As part of its online services, Alloprof occasionally links to sites outside its own organization. Alloprof verifies the quality and educational relevance of these sites as far as possible, but is not responsible for their content, the application of their terms of use or privacy policy, or the absence of such terms or policies. Alloprof encourages you to review the privacy and confidentiality policies of these sites before providing your personal information.

Security measures for storing personal information

Alloprof has implemented reasonable security measures to safeguard the information it collects. We limit the collection of information to what is strictly necessary for the performance and improvement of our services. All data is stored in a secure environment. Only persons designated by Alloprof have access to personal information, strictly within the scope of their work. Any personal data collected accidentally or for a purpose other than those set out in this Policy will be destroyed as soon as possible.

Data storage
Your information is stored in a secure cloud environment hosted in Quebec. Only designated individuals employed by Alloprof or its suppliers may access this information, and only in the course of their duties. Some information is processed by third-party suppliers based in the United States or Europe. Please note that privacy laws in these jurisdictions differ from those in Canada and Quebec. In such cases, Alloprof ensures that the information protection practices comply with the laws in Quebec and Canada, as well as its own privacy standards.

Data retention period
Alloprof retains personal information for as long as it takes to provide the services for which it was collected. For example, user account information is retained until the user ceases to use Alloprof’s services, whether because they’ve graduated from high school or requested to close their account. The information is then destroyed or anonymized (i.e., it is no longer possible to associate it with the individual to whom it relates).

Note to parents

Alloprof’s platforms are generally geared toward school-aged students. We encourage you to be vigilant about your child’s use of Alloprof’s platforms and any other media, especially with respect to the sharing of personal information. Alloprof assumes that if your child is legally a minor, they obtained your permission before using Alloprof’s platforms.

 
Your rights and how to exercise them

Your personal information belongs to you, and it’s essential that you know your rights and how to exercise them!

As an educational organization, Alloprof firmly believes that students—and those involved in their education—should be informed and critical when using digital technologies.

Please direct any inquiries regarding your information to protection_renseignements@alloprof.qc.ca.

We will process your request within 30 days.

You have the right to give, refuse, or withdraw consent to Alloprof for the collection, storage, processing, and communicating of your information
The user always has the option of accepting or refusing to provide personal information. The user may also withdraw their consent. At any time, the user may request the deletion of their account and all related personal information.

For the above-mentioned reasons (e.g., security), certain services, such as those requiring an Alloprof account, cannot be offered without collecting certain information. For all other services, Alloprof is committed to providing the same quality of service to all users.

You have the right to access your information
You may request access to your information on file, except where restricted by law.

You have the right to have your information corrected
The accuracy of your information contributes to the quality of our services. Alloprof takes great care to ensure that user information is accurate. If you notice an error, please let us know and we’ll make the necessary change as soon as possible.

Changes to the Privacy Policy

We reserve the right to change this Privacy Policy at any time. Changes take effect as soon as they’re published on our website. We encourage users to review this Privacy Policy regularly to be aware of any changes.

If you have any questions or concerns about our Privacy Policy, please contact us at protection_renseignements@alloprof.qc.ca.

 
Donor Privacy Policy

Alloprof accepts donations from individuals and companies through the CanadaHelps online donation platform.

All information collected by the CanadaHelps platform is governed by the CanadaHelps Privacy Policy, which can be found at www.canadahelps.org/en/privacy-policy/
Alloprof collects donors’ personal information so that it can issue and send out charitable receipts. This information is subject to the provisions of the Privacy Policy described above, and more specifically, to the following:

• Access to this information is limited to employees specifically assigned to process online donations, strictly as part of their job.
• None of the information collected is shared with any third party.

If you have questions, requests, or comments regarding Alloprof's Donor Privacy Policy, please contact us at protection_renseignements@alloprof.qc.ca.
 

Any significant changes to the Privacy Policy or Terms of Use will be announced in a pop-up window on Alloprof platforms, inviting the user to consult the new version of these documents.

CONSENT
By using Alloprof’s platforms and services, you acknowledge that you have read the “Terms of Use” and agree to abide by them. Alloprof reserves the right to modify the Terms of Use of its platforms and services without further notice. Users of Alloprof’s platforms and services agree to abide by the most recent Terms of Use.
 

ALLOPROF SERVICES
Alloprof is a registered charity whose mission is to get Quebec students and their parents invested in academic success by offering free, professional, and engaging academic support services." Alloprof’s online platforms are one component of Alloprof’s services. They enable young and adult students, as well as their parents, to find information, hone their skills, and get in touch with teachers to work on specific academic challenges. Alloprof’s teachers and services specialize in the concepts covered by the Québec Education Program for elementary and high school students.

RIGHTS OF USE
Users can browse Alloprof’s platforms and use its services in accordance with the Terms of Use. Any breach of the Terms of Use may be punished at Alloprof’s discretion. Alloprof reserves the right to ban users from its platforms. In addition, any action taken by a user on Alloprof’s platforms or while using its services that violates the laws of the province of Quebec may result in civil or criminal proceedings.
 

INTELLECTUAL PROPERTY

Unless otherwise stated, Alloprof is the sole owner of the intellectual property and copyrights of the products grouped under the name “Alloprof,” the domain name “Alloprof,” and all its subdomains. The term “Products” includes, but is not limited to, digital platforms and their components, texts, images, videos, sounds and music, photographs, graphic illustrations, slogans, and applications and software, including their source codes and all components of their promotional material. Users are authorized to engage with the Products for personal use. It is forbidden to reproduce, incorporate into a third-party digital platform, download, copy, print, distribute, sell, rent, license, modify, indexed, catalogued, merged with other data, mirrored, in whole or in part, any Product without Alloprof’s express prior written consent. “Screen scraping,” “data mining” or any other activity, whether automated or not, intended, directly or indirectly, to collect, store, copy, reproduce, reorganize or manipulate the Products or some of their content is also prohibited and constitutes a violation of copyright and these Terms of Use.

The user grants Alloprof the irrevocable right to collect, store, use, modify, or transfer any non- personal information belonging to them that they provide or post on Alloprof platforms. Such information includes but is not limited to text, images, audio, video, and any form of digital data. The rights transferred to Alloprof regarding personal information (also referred to as “personal data”) and how it is managed are detailed in the Privacy Policy found at alloprof.qc.ca.

Policy on the Use of Generative Artificial Intelligence (AI) in Our Multimedia Content

Alloprof would like to inform its users that some images may have been created using generative AI with software such as Adobe Firefly or Midjourney.

Whenever possible, we use reference images and digital graphics created by Alloprof to produce AI-generated variations of them. All prompts are original and free of any terms or names of authors, artists, professionals, or celebrities associated with intellectual property protected by copyright. The aim is to generate images more quickly so we can provide students with as many tools and teaching resources as possible.

ACCESS TO ALLOPROF PLATFORMS AND SERVICES
Alloprof is committed to providing reliable and secure platforms and services. These platforms and services are available to users during specific operating hours. Alloprof reserves the right, without further notice, to interrupt access to one or more services or platforms, or to remove any features or content.

Alloprof cannot be held liable for any damages deemed to have been incurred as a result of interrupted access or the removal or features or content.

It is expressly forbidden to access or grant access to any Alloprof platform or service for illegitimate purposes. Illegitimate purposes include the following:

• Any fraudulent access using another person’s Alloprof login credentials without their explicit permission
• Any attempt by any method, including any technological or computer means, to obtain a user’s password without the user’s knowledge
• Any attempt to access an account that is not one’s own constitutes fraudulent use subject to severe penalties, including being banned from Alloprof’s platforms and services.

For questions or concerns related to accessing of Alloprof platforms and services, please write to info@alloprof.ca.
 

USE OF ALLOPROF PLATFORMS AND SERVICES
The user is required to comply with the Terms of Use of Alloprof’s platforms and services at all times. They are also required to respect the Terms of Use specific to each platform and service they use.
 

PROHIBITED BEHAVIOURS
By using Alloprof’s platforms and services, you agree not to do any of the following, nor to give anyone the opportunity to do any of the following:

• Access, attempt to access, or operate Alloprof platforms and services by any means, technological or otherwise, other than those normally intended for these purposes. This includes, but is not limited to, any attempt to hack into computer systems, send spam emails, or transmit viruses, as well as malware, computer worms, or any other similar program.
• Engage in conduct that violates the Terms of Use of Alloprof’s platforms and services.
• Engage in conduct that is unlawful, harmful, threatening, abusive, distasteful, obscene, invasive of other people’s privacy, hateful, violent, polemical, or otherwise objectionable or inappropriate.
• In any way encourage conduct that may violate any law or regulation, give rise to civil or criminal liability under the law, or offend the general public.
• Commercially exploit or attempt to exploit any platform, service, mechanism, or feature included in Alloprof’s platforms and services.
• Obtain or attempt to obtain other users’ personal information, including but not limited to their name, physical or virtual contact information, or Alloprof password.
• Interfere with or attempt to interfere with, by technological or other means, the proper functioning of Alloprof’s platforms and services.
• Intentionally or unintentionally violate any applicable national or international law or regulation, or any regulations having the force of law.

Any prohibited behaviour may result in sanctions against the perpetrator, including being banned from Alloprof’s platforms and services or the initiation of appropriate civil or criminal proceedings.

LIMITATION OF LIABILITY
Alloprof employs educators who hold a teaching certificate issued by the Ministère de l'Éducation du Québec. Alloprof employees and educators work diligently to ensure that Alloprof’s platforms and services offer quality academic resources and that they are updated regularly. Nonetheless, Alloprof’s platforms and services may contain or present inaccurate information or typographical errors. All information is subject to changes or updates without notice. Alloprof may also, at any time, make improvements or changes to the content published on its platforms and services.

Alloprof cannot be held liable for any damage or loss suffered or alleged by any user due to inaccuracies or errors in its platforms or services.

Furthermore, Alloprof cannot be held liable for any incident related to the use of its platforms or services on users’ devices or systems.

SECURITY
Users are fully responsible for the confidentiality of their data and personal information. Alloprof and its partners use computer systems that meet high security standards. However, Alloprof and its partners cannot guarantee the absolute security of its systems, including user accounts and the information they contain. Alloprof and its partners cannot be held liable for any equipment damage or any inconvenience or loss suffered by a user that is attributed to the use of Alloprof platforms or services.

Users are responsible for ensuring that their computers, digital devices, and operating systems are regularly updated and equipped with protection against cyberattacks.
 

REGISTRATION
Users can create an Alloprof account for which they must provide the following information:

• Their status (parent, student, adult student, or teacher)
• A valid email address belonging to them
• A password
• A username
• Their month and year of birth
• Their academic year
• Their gender
• The province, city, and name of the school they attend (optional)

Alloprof reserves the right to request further information from its users.
This information allows Alloprof to optimize and personalize the user experience on its platforms and services.
The collection and keeping of information is subject to Alloprof’s Privacy Policy.
 

ACCOUNT TERMINATION
Users can request to have their Alloprof account closed at any time by writing to info@alloprof.ca.

Users understand that having an Alloprof account is required to use certain services, including Ask a teacher, and to access the full range of features for other services, such as the Help Zone or Games, and that they will no longer have access to these services and features if they close their account.

Any significant changes to the Privacy Policy or Terms of Use will be announced in a pop-up window on Alloprof platforms, inviting the user to consult the new version of these documents.